Software Solutions for CRM

Customer relationship management ERP software solutions

Improve customer relationships with an advanced customer management system.

Improve customer relationships with an advanced customer management system

• Improve customer service

360-degree view

• Team approach to sales

• Manage marketing

Sales Automation

Provide a complete view of opportunities and contacts to make your team aware of all experiences that may influence the sales decision. Improve efficiency with workflow-assisted lead assignment and sales process management.

Integrated Marketing

Manage leads, improve conversions, measure campaign performance, communicate with contacts, and improve productivity. Marketing teams can capture leads from web forms, purchased lists, advertisements, direct mail, events, and other sources; send branded email offers. Track the best channels for qualified leads.

Service & Support Automation

Reduce response times, improve customer satisfaction, reduce support costs, and improve billing accuracy. Create a case from captured web form inquiries or manual entry. Assign cases, escalate per your set policies. Ensure accurate billing through financial module integration.

Customer Self-Service Portal

Furnish 24/7 customer access to account information, creation of new support cases, and the latest case updates through the on-line self-service portal.

Important product functionality for CRM

Opus technology solutions provide these essential functions for your business:

  • Sales Automation
  • Integrated Marketing
  • Service & Support Automation
  • Reporting, Dashboards, and Data Analysis Toolkit
  • Advanced Inventory
  • Project Cost Tracking
  • Advanced Billing
  • Production Management
  • Advanced Planning & Scheduling Software
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