Before the first step of any journey is taken, the current landscape is mapped a clear objectives determined so all work on a cohesive path and measurable objectives.
A complete parallel environment where processes are tested end-to-end-with your data will ensure the next step is on solid ground. The foundation to a good start is a great implementation and obsessive control of the converted data- form, interfaces, training, reporting metrics ...and more... must tie-in and be cross checked.
Integration of shipping systems addresses to credit card charges to automated pricing promotions from customer service to e-commerce and more.
Comprehensive and hands-on; focused on enabling users to be confident in their role at your organization.
Capable personel that know your environment, business processes and your unique business goals will give you the confidence that, when there is a problem, it will be resolved. You need a help desk that not only solves a system issue, but also can discuss possible business processs optimization or suggest a new way of looking at a procedure.